3123 Nutrisystem Consumer Reviews and Complaints
Under the date was SF This program provides long-term fat loss success rather than just focusing on initial weight loss, which is important for those who need to establish lifelong healthy habits. I was impressed with the interest and patience she posses. One week ago I ordered the Uniquely Yours program. Thank you very much for your help. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.
Nutrisystem Inc Return on Equity (TTM) Chart
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay.
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food?
Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood.
Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.
I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end.
I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling.
This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem.
All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate.
Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim.
We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information.
Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.
Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. Nutrisystem Uniquely Yours Diet Plan. For me to keep the months worth of food I paid Cancellation policy and staff is beyond rude when cancelling.
Review is a subjective opinion of JackMc We are very sorry to hear about your experience. Could you please email us at consumerexperience nutrisystem. We would be happy to help! I read the small print and they state you must return the unused portion and you must pay for your own shipping. I was gong to return it but it also says you can't return the frozen product so then I'm stuck paying the Comment the review as Nutrisystem verified representative.
You can try to reach review author by writing a comment to the review or try one of our business solutions. Nutrisystem - Return Policy. Details Advertised vs Delivered. They charge for cancellations Mine was within the 14 days - I said I would keep the months worth of food - seeing I paid for it already.
It does not say anything to this effect in the refund policy. Yes 1 No 0. Your Name or Login. I have read and agree to the Pissed Consumer Terms of Service. Post Comment Post Comment Cancel. You will be able to edit the text before publishing. And it was delivered more than a week after the regular food arrived. The whole experience of trying to reach a live person in your customer service dept.
And she managed to get my frozen food replacement shipped immediately. I understood that these things can happen as I was told last month there was a problem with the dry ice. However, this month my regular food was received a week ago today and I still have not received the frozen food.
When I finally again got a live person to answer customer service this morning, I was told the frozen food will be shipped today. I am almost out of frozen food selection. After a serious discussion I asked to speak to a Supervisor. Of course I was told they were all busy and I would have to wait awhile.
I did not want to hang up and re-live the whole mess of trying to reach someone. After a few minutes, a Supervisor named Alisha did come on the line. She said I should receive it this week probably by Tuesday. So at that point I cancelled my next order and my business with Nutrisystem. When I was on the program before I never had this problem. My dry food and my frozen food were delivered to my home either the same day or a day afterwards.
I realize they come from 2 different facilities, however, they should still co-ordinate the shipment so that the customer has ALL the food about the same time. This way the customer can have the choice of what he wants to eat on any day. I no longer can refer people to your program. And I am very disappointed that I am unable to continue on Nutrisystem. Something has gone wrong in the shipping decisions being made, as well as the customer service dept.
Last time I was on hold for 45 minutes. I am still going to reach a Director or Senior Vice President in Corporate to share my experience with because they need to know what is happening.
I just placed an order and requested mac n cheese and received mushroom ristto instead. I will not each anything with mushrooms. What do I need to do to correct this order? I am trying to delay my order. Please delay it for one month. I have reached my goal and do not need for at least one month. All of my cheddar broccoli rice lunches were damaged in my last shipment.
That is 5 of 5 lunches came damaged. I feel the food was ghastly. I had pushed my order out 3 times, because I still had food left from the 2nd order I place. I could not eat it. I would gag on it. I would cook my own food or buy weight watchers food. Checked the packages with other products on the shelf and found items that matched sodium calories etc.
I asked for my money back and then I find out my 2 weeks are up. Not a word of this on your website that I saw. I cancelled my next order and from you is a refund less the Thanks for your help. I did send an email no. I want to add that I just saw your ad on the tv and it says in large letters that money back guaranteed! You need to honor what you say about your program and be up front. I will be looking for my full refund-my next step is to get my bank involved.
They are very helpful with things like this. My bank account is overdrawn. I contacted customer service last Monday and after speaking with them I asked for a manager. I spoke with Deandra who said they would review the tapes and get back with me within 72 hours. I did not receive a call and have not had any contact with her since then. I realize the weather has challenged everyone and if this is the reason for the delay I can understand that.
I do hope someone gets back with me soon. I also am concerned I started program on Jan 11th and received initial one week of food items. Then I received two weeks worth. I paid for a full month and unless I am not understanding something I should be receiving a credit. I want to also say I just chatted with counselor and received helpful information how to change my order.
That renews my good thoughts about the program. I lost 18 pounds in the first week and am continuing to lose. I am very happy and do not wish to discontinue. Waiting for an email reply and contact from manager who promised she would call. She also said she was sending out crush shakes in the different flavors and to this date I have not received an email saying it was shipped. Can you advise on this matter too. This is the only way I can see to send you an email. This program is not for me.
First, I do not like chocolate or peanut butter. In the other box of food: I love the product.. Because I just got a new order on Friday Just wondering after each milestone I got one.. To make me feel better about the lbs I drop.. I tried to delay my shipment again and was told I could not do it. As a result, I would like to cancel my program. One week ago I ordered the Uniquely Yours program.
Today I received the dry products of my order… In two days after talking to five different people, no one can find the rest of my order, which is all frozen food!!! Fed ex says the order is Not Found….. I demand the rest of my order!!! Where is my order? I would like to cancel my participation as of February 22, Please send me no more food and do not charge me.
I am trying to cancel my auto delivery can you assist me? Or should I just send it back when it arrivss? It has been at least six weeks. Dry good … Havebeen sent back. And I know you received these over two weeks ago I talked a lady who told me so. Customer service has been disappointing.
I am on my second month of Nutrisystem and I am enjoying the food and losing weight. However, I specified where I was asked that I wanted no more spicy foods; Kung Pao noodles, chili and beans..
How did this happen? For my second month of food, I specified at extra cost to NOT have any spicy foods in my order at all. I cannot eat them. What can I do about this? In my last order one of the dinners, chicken pot pie, had mold all over the outside of the package.
Needless to say I threw it away but must say I am not at all pleased with this. Makes me wonder if it could possibly affect all the other items in my order.
Just an email that your company has sent another order plus one prior to this which I have not ordered at. Of course, I said NO. You have put these TWO orders on my credit card to my dismay. I received an email that my next order was to be processed this week to be shipped on March I only started this plan 2 weeks ago so it is not time for another order.
I delayed it for a week. I have tried the number 3 times and have been on hold for hours. I want to cancel my account.
I have lost 30 lbs and have been very happy with your product. I am ready to go on my own and eat right. Please use this as my cancellation. I will not allow any more money to be taken out of my account. Please send verification of my cancellation. That is the ugliest blue and white dress that I have ever seen on a woman. It makes Marie look terrible in that TV add.
It has been almost 3 days since I emailed customer service regarding my request to terminate any more deliveries due to financial hardship. I have yet to receive an answer and my next order is supposed to ship on April 7th. Please cancel future shipments to my address. My financial situation is in crisis mode due to family issues and illness. I enjoyed the program and have reached the goal weight I set. Discontinue my Nutrisystem Program.
Today is the 14th of April Do not ship my order on auto ship on April 19th. Do not charge me for the order scheduled to be shipped on the 19th. Please answer your phone. I have deleted my email address from Nutrisystem four different times, however continue to receive emails daily! I put the same lablrd on both boxes. I tried your Diabetic Dinner , I purchased it May 4th, but before I got your milk shakes, since then I have lost 18 to 23 lbs. I am using the menu that came with the dinner , bought the muffins, pizzas, and more of the shakes.
I still have around 68 to 63 lbs to go.